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Engineering Manager:
Here you find an e-mail with some questions that a potential customer, who was interested in purchasing our machine, wrote to a customer that have already used our machine.
Here is the original e-mail and what they said…
To: Mike Heiny
Subject: Machining system
Mike,
We are considering to buy a MULTICENTER from PORTA and you are in their reference list. I was wondering if I could contact you. I would like to discuss with you the following questions:
HOW WOULD YOU CONSIDER YOUR PURCHASE FROM PORTA?
Answer: The purchase experience with Porta North America Inc. was positive. They have a first-class organization.
WERE YOU SATISFIED WITH THE INSTALLATION?
Answer: Very satisfied. The installation and the support were outstanding.
HOW LONG IS IT SINCE YOU HAVE THE MACHINES?
Answer: I bought them and got them installed in 2011.
DID YOU PURCHASE A TURNKEY SOLUTION?
Answer: Yes, the machines were tested in Italy and then at Amron, too.
COULD YOU DESCRIBE THE DOCUMENTS YOU RECEIVED ALONG WITH THE TURNKEY SOLUTION?
Answer: Two handbooks with codes, detailed drawings and electrical plan and any other information you need.
DID THEY SUPPLY YOU ALSO THE AUTOMATION?
Answer: Automatic load and unload; Amron was responsible for bringing the raw parts to the machine and move the finished ones.
WERE YOU SATISFIED WITH THE REAL CYCLE TIME IN COMPARISON TO THE ONE CALCULATE IN THE QUOTATION?
Answer: The first machine tool company that gave us what had been calculated in the quotation.
ARE YOU SATISFIED WITH THE PROGRAMMING AND MAINTENACE TRAINING FOR YOUR OPERATORS?
Answer: Great training and on-line support; Art and Kevin from Porta North America are good at this.
ARE YOU SATISFIED WITH THE SERVICE?
Answer: The service is very good, we work together and they are very reactive. We needed them only few times, Porta North America made sure to modify their programs and was at our disposal in case of need.
WOULD YOU ORDER AGAIN?
Answer: Yes, we are considering other 3 machines in order to replace the existing ones.
Mike Heiny
Engineering Manager
AMRON – A Division of AMTEC Corporation
920 Amron Dr. – Antigo, 54409 WI
USA